Customer are responsible for inbound freight charges and filling out RMA form completely
AES will not accept COD shipments
AES will pay the standard ground delivery charges for returning your product following repair/replacement
Return freight charges will apply to out of warranty repairs. Products which require service not covered by the warranty (damaged units)will result in notification to the customer prior to any action
SUGGESTED SHIPPING INSTRUCTIONS:
For Transportation charges: Mark the carrier Bill of lading as "prepaid" or Bill "Sender"
For payment of Duties/Taxes: Mark the carrier Bill of lading or Airbill as Bill "Sender"
All RMA shipments must be accompanied by a PO# or Commercial Invoice
USA Customer shipping to Surrey: Commercial Invoice must contain the following statement:
"Defective Parts being returned for repair or replacement"
Commercial Invoice must reference the following:
Unit Value - (Approximate Value for custom purpose only)
Country of origin: Canada
Packing Slip:(Noting all components, pieces and loose items)